HVAC Letter of Appreciation from Cottleville, Missouri Resident

July 1, 2016


We recently received the following letter of appreciation regarding HVAC work we preformed in St. Charles, Missouri.

St. Louis HVACJune 14, 2016 – We recently has our air conditioning/electric heating system replaced by Scott-Lee. Our experience was so satisfying that it deserves this letter of appreciation.

Scott-Lee installed our original system in our new-built home in 1996 and has been providing excellent inspection and repair services since then. During our annual spring inspection this year, Chris noticed oil on the interior unit tubing and a low coolant pressure indicative of a system leak. He advised us of repair/replacement options for our system with the ‘old’ coolant even checking that critical components were no longer available due to the change in coolant. The entire system needed replacing.

We were contacted by Shaun Tarrillion, your sales representative. He visited our home a few days later in Cottleville, MO – very conveniently during the early evening. His inspection and presentations were very professional and made with little pressure. He measured the size of the house, current ductwork and confirmed our heating/cooling needs. He discussed our replacement options with informative brochures and system specifications indicated possible options. He followed up the next day with a formal e-mail listing our options, system capabilities and costs. In addition, he answered several questions during subsequent telephone calls over the new few days. We decided on replacing our basic system with a similar system but with the ‘new’ coolant. Shaun visited my office in Webster Groves on Friday and I signed the authorization contract. He got us an installation date of Friday, June 10 – thankfully before the heat/humidity arrived.

Your installation team of Randy and Tyler arrived on time (in fact, Randy was even early!) and went right to work. The ductwork and electrical was done by Randy while Tyler concentrated on the outdoor coolant system. Their technical abilities and teamwork were outstanding. The installation proceeded quickly and effectively such that by 3:00 PM we had cool air – a relief after two weeks of only the fan. Randy also briefed me on installation of the air filter, the humidity trap and changes to the circuit breakers.

Overall we are extremely pleased by all aspects of our recent experience with Scott-Lee and are impressed by technical skills and professionalism of your entire crew. We remain loyal Scott-Lee customers. Thank you.

Cottleville, MO Resident