July 20, 2022


HVAC Repairs in St. Louis, MO

So, you’ve got a problem with your HVAC system and need air conditioning or heating repairs. After you’ve made the call to our office, you can expect nothing but the most attentive service every step of the way. We’ll provide you with a firm ETA for one of our NATE-certified technicians to call and take down all the details we need for our team. But what happens during an HVAC repair? What can you expect from our team and what do we do to make our customers happy? Read on to discover just how an HVAC repair call should go when it’s carried out just right.

When to Arrange HVAC Repair

You rely on your home’s heating and air conditioning system for your indoor comfort. Even with regular maintenance, HVAC problems can still occur. If you’ve woken up to no heating or arrived home on a hot day to a hot house, you’ll need to arrange HVAC repair. Heating and cooling problems can occur out of the blue or they can build in severity over time. Worst of all, they won’t wait until sociable hours to strike. That’s when you’ll need a company that offers around-the-clock services.

Here are some of the most common reasons you might need to call us:
  • Frequent or irregular cycling
  • No airflow
  • Loud or unusual noises
  • Tripped circuit breaker

There are times when you may need to arrange emergency HVAC repair. For example, a heating problem on the weekend and in the middle of winter will need urgent attention. Your home can get cold very quickly. Fortunately, we offer 24/7 service 365 days a year. It means you can call us whenever you experience a problem and expect a speedy response. The faster you can arrange heating or cooling repair, the faster we can solve the problem and prevent more extensive and expensive repairs from being required. You can call us, use our contact form on our website, or even use our live chat feature on your computer, tablet, or mobile phone.

What to Expect When We Arrive

We know your time is precious and your comfort is important. It’s why we’ll always aim to turn up within an hour of your call. When you get that knock on the door, it can be such a relief that help is here, especially when your home is losing heat or cool air by the second. Let’s take a look at our HVAC repair process so you always know what high standards to expect.

Arrival At Your Home

Our uniformed and courteous team will show their ID and wait for you to welcome them inside. We want you to feel confident and safe and will always ensure you know exactly who is at your door. Every member of our team has customer satisfaction in mind and that means delivering the highest standard in customer service. From helping elderly homeowners to feel at ease to helping first-time homeowners to understand more about their HVAC system, we adapt our services to suit the unique needs of our customers.

Discovery and Diagnosis

We’ll already have details of your problem from our office team, but we’ll have a brief chat with you to find out more about the problem. We’ll ask questions like how long it’s been happening, whether there are any leaks or strange noises, and whether you’ve had the problem before. Knowing a little history helps us to get to grips with the problem and facilitate an effective repair.

Protecting Your Home

No matter what type of HVAC repair you have for us, we’ll always work with respect and great care for your home. That might mean wearing shoe covers on our feet to protect your carpets, or we might cover your furnishings if we need to fix problems like leaks or open up your HVAC system. Dust and debris can build up within your system and we’ll do our best to keep mess to an absolute minimum.

Pricing the Job

Before we start any repair, we’ll always provide you with an upfront cost. We want you to be happy with the price we give you and we’ll always reassure you that there will be no hidden costs or nasty surprises on your final bill. We also aim to keep our prices as competitive as possible, too. All prices include labor and parts and we’ll ensure you are completely happy before we present you with our final bill. We offer a number of ways to pay

Getting the Job Done

Once you’re happy with the price we give you, we’ll get down to repairing your HVAC system. Problems can vary from simple leaks that can be fixed in a few minutes to more complex problems that require replacement parts. Fortunately, we keep our vehicles stocked with some of the most common parts that go wrong. It means we can take care of your repair right there. Where some companies leave your home to source parts and disappear for hours or even days, we offer same-day service that you can trust.

Keeping You in the Loop

Communication is very important to us here at Scott-Lee Heating Company. We’ll keep you informed of our progress and let you know when you can expect your system to be operational once more. We know you don’t want to stay in all day waiting for us to complete the job. That’s why we work fast without any compromise on quality.

Testing Your System

Once we have completed the repair to our own high standards, we’ll carry out thorough testing of your HVAC system. We’ll wait around until your home starts to get warm or cool again and tell you everything we have done to solve the problem. We can also give you advice on how to avoid the problem occurring again in the future. For example, we might advise you to move furniture away from vents to ensure smooth airflow, or to arrange regular maintenance if you are not already doing so.

Signing Off the Job

When you are happy, we’ll simply ask you to sign off the job before we provide you with your final invoice. If there are any aspects of our work that you are not happy with, we will work hard to ensure these are rectified as quickly as possible. Your satisfaction is our number one priority. And finally, we’ll clean up any mess and leave your home exactly as we found it.

Get the Best For Your HVAC Today

We’ve told you what you can expect when you call us for repair, but we’ll always aim to exceed your expectations in everything we do. From the moment we arrive to the moment we wave goodbye, you can depend on us to provide you with the best service. Our HVAC repair team is here to help you 24/7 and will get to you as quickly as possible to resolve any problem you might be experiencing.

We can also tell you about our HVAC maintenance services. Once a year, we can tune up your heating and cooling systems to get them ready for the season ahead. Arranging regular maintenance in this way can keep your system running more efficiently and economically. That means savings on your energy costs and less changes of repairs being required.

Speak to the team here at Scott-Lee Heating Company today if you need HVAC repair. We’re the team to call for emergency and routine repairs and we’ll get the job done as quickly as possible and to the very highest standard.